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Shipping Policy

​Service area 

We only ship within Australia, and live stingless bee hives are only available to regions where they naturally occur (Queensland, Northern NSW, Northern Territory). Shipping outside these areas may pose risks to colony survival.

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Local delivery

Orders over $500 are legible for free local delivery. Local delivery is organised by appointment. Local delivery over an hour away may take several weeks to schedule. 

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Pickup

Pickup is by appointment only.

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Products & handling

Live bee hives: Carefully prepared, vented, and shipped via express post to ensure prompt delivery and colony health during transit.

Honey, hiveware & accessories: Packed securely and shipped via standard post.

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Order processing time

Orders typically ship within 2–5 business days after payment confirmation, depending on product availability and day of the week order is made. â€‹

Live hives are shipped early in the week (Mon–Wed) to avoid weekend delays.

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Tracking and notifications

You’ll receive a tracking number by email once your order ships.

Follow it directly via the courier’s online portal.

We’ll notify you of any delays due to weather or logistical issues.

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Live hive shipping guidelines

​Upon recieving a live hive place it in a suitable sunny location with shade protection from midday heat. Remove the entrance plug once satisfied with the location and once opened do not move the hive. Peform these actions within the same day as recieving the hive.

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Responsibilities and risk 

We handle careful packaging and delivery.

Once delivered, responsibility for hive placement, environment, and care transfers to the buyer. We are not liable for losses due to handling or unsuitable conditions after delivery

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Shipping delays and cancellation

Weather and biosecurity issues may delay live hive shipments. We’ll contact you to rearrange.

If delivery is impossible: You may reschedule.

If cancelled, you’ll receive a full refund.

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Shipping costs

Shipping rates calculated based on item and handling fee.

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Need help?

For support, contact us anytime at:

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